Powerpoint and Word crash

I'm having the same type of problem. I'm running a MacBook Pro. Entourage is working. But Word, Excel, and Powerpoint crash before they even open. I've done a complete program reinstall several times but the problem persists. For the past 7 or 8 months the microsoft products have worked fine. But one day about a month ago everything went on the "blink"...the start-up window appears and then it crashs Any help would be appreciated. Here is the crash report I get:

Process: Microsoft Word [5223]
Path: /Applications/Microsoft Office 2004/Microsoft Word
Identifier: com.microsoft.Word
Version: 060202 (11.2.3)
Code Type: PPC (Translated)
Parent Process: launchd [94]

Date/Time: 2008-05-28 11:04:45.400 -0600
OS Version: Mac OS X 10.5.2 (9C31)
Report Version: 6

Exception Type: EXC_CRASH (SIGTRAP)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0

Thread 0 Crashed:
0 ??? 0x801a25ba 0 + 2149197242
1 translate 0xb80b6b54 0xb8000000 + 748372
2 translate 0xb80b705b 0xb8000000 + 749659
3 translate 0xb80d4a14 0xb8000000 + 870932
4 translate 0xb813cecd spin_lock_wrapper + 1981

Thread 1:
0 ??? 0x800bb9e6 0 + 2148252134
1 ??? 0x800c31dc 0 + 2148282844
2 translate 0xb818b6ea CallPPCFunctionAtAddressInt + 202802
3 ??? 0x800ecc55 0 + 2148453461
4 ??? 0x800ecb12 0 + 2148453138

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xb80b6ccc ecx: 0xb7fff9ac edx: 0x801a25ba
edi: 0xb8208980 esi: 0x00000005 ebp: 0xb7fff9d8 esp: 0xb7fff9ac
ss: 0x0000001f efl: 0x00000246 eip: 0x801a25ba cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x2fa24000

Binary Images:
0xb8000000 - 0xb81d7fe7 translate ??? (???) /usr/libexec/oah/translate

Translated Code Information:
NO CRASH REPORT

> I an running a Power Mac G5 and recently installed Mac OS 10.5
> (Leopard). I have Microsoft Office Mac 10.0 which I have used for a
> long time with no problem. Now, however, when I launch either,
> especially Powerpoint, the file opens for about 5 seconds then
> crashes. Anybody have a similar experience and have a solution.
> Microsoft tells me I need to upgrade to Windows 2004.
>
 >> Stay informed about: Powerpoint and Word crash 

Hi Bryce -

I don't *know* that this is the cause of the problem, but it sure doesn't
help... And I don't claim to understand the crash logs, but what I do see
suggests that your version of Office is roughly 2 years behind in updates.

According to the log it's at 11.2.3 & the current update is 11.4.2, so it's
way behind the current build. Running it on Leopard (10.5.2) - especially
when you take into consideration all of Apple's Security updates - it isn't
surprising that there would be problems. In fact, it seems odd that even
Entourage isn't acting up.

I'd suggest that you go to the Entourage Help menu, select the Check for
Updates command & let Office catch up to what is a significantly different
version of OS X than what your Office build was designed for (Leopard isn't
just an update to Tiger). Immediately afterward (before attempting to lunch
any of the programs) run Disk Utility - Repair Disk Permissions, then
restart your Mac and see if you continue to have difficulties.

You might also want to set the Office AutoUpdate feature to check for
updates monthly in order to avoid getting behind in the updates.

HTH |:>)
Bob Jones
[MVP] Office:Mac




On 5/29/08 1:12 PM, in article ee7fbf8.38.TakeThisOut@webcrossing.caR9absDaxw, "Bryce
Hinckley" wrote:

> I'm having the same type of problem. I'm running a MacBook Pro. Entourage is
> working. But Word, Excel, and Powerpoint crash before they even open. I've
> done a complete program reinstall several times but the problem persists. For
> the past 7 or 8 months the microsoft products have worked fine. But one day
> about a month ago everything went on the "blink"...the start-up window appears
> and then it crashs Any help would be appreciated. Here is the crash report I
> get:
>
> Process: Microsoft Word [5223]
> Path: /Applications/Microsoft Office 2004/Microsoft Word
> Identifier: com.microsoft.Word
> Version: 060202 (11.2.3)
> Code Type: PPC (Translated)
> Parent Process: launchd [94]
>
> Date/Time: 2008-05-28 11:04:45.400 -0600
> OS Version: Mac OS X 10.5.2 (9C31)
> Report Version: 6
>
> Exception Type: EXC_CRASH (SIGTRAP)
> Exception Codes: 0x0000000000000000, 0x0000000000000000
> Crashed Thread: 0
>
> Thread 0 Crashed:
> 0 ??? 0x801a25ba 0 + 2149197242
> 1 translate 0xb80b6b54 0xb8000000 + 748372
> 2 translate 0xb80b705b 0xb8000000 + 749659
> 3 translate 0xb80d4a14 0xb8000000 + 870932
> 4 translate 0xb813cecd spin_lock_wrapper + 1981
>
> Thread 1:
> 0 ??? 0x800bb9e6 0 + 2148252134
> 1 ??? 0x800c31dc 0 + 2148282844
> 2 translate 0xb818b6ea CallPPCFunctionAtAddressInt + 202802
> 3 ??? 0x800ecc55 0 + 2148453461
> 4 ??? 0x800ecb12 0 + 2148453138
>
> Thread 0 crashed with X86 Thread State (32-bit):
> eax: 0x00000000 ebx: 0xb80b6ccc ecx: 0xb7fff9ac edx: 0x801a25ba
> edi: 0xb8208980 esi: 0x00000005 ebp: 0xb7fff9d8 esp: 0xb7fff9ac
> ss: 0x0000001f efl: 0x00000246 eip: 0x801a25ba cs: 0x00000007
> ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
> cr2: 0x2fa24000
>
> Binary Images:
> 0xb8000000 - 0xb81d7fe7 translate ??? (???) /usr/libexec/oah/translate
>
> Translated Code Information:
> NO CRASH REPORT
>
>> I an running a Power Mac G5 and recently installed Mac OS 10.5
>> (Leopard). I have Microsoft Office Mac 10.0 which I have used for a
>> long time with no problem. Now, however, when I launch either,
>> especially Powerpoint, the file opens for about 5 seconds then
>> crashes. Anybody have a similar experience and have a solution.
>> Microsoft tells me I need to upgrade to Windows 2004.
>>
 >> Stay informed about: Powerpoint and Word crash 

> Hi, do you have Time Machine turned on with an external drive?
> If so try to unhook the external and try the programs.
> Bras
>
> "CyberTaz" wrote in message
>
> > In view of the fact that Office X was designed based on what the original
> > introduction of OS X was *intended* to be and is now EOL (no longer
> > supported & no further updates) by MS, it wouldn't be surprising to find
> > that Leopard has left it behind. I honestly do not know as I've not seen
> > any official statement one way or another. However, I can assure you that
> > if it has any chance of running on Leopard it will have to be updated -
> > you specify 10.0 in your post, current update is 10.1.9 - in fact, it's
> > surprising that you haven't had previous problems with Office X (10.0)
> > depending on what version of OS X you were running it on.
> >
> > The advice to upgrade to 2004 is pretty sound though, since it is a far
> > more well developed product with a number of enhancements.
> > --
> > Regards |:>)
> > Bob Jones
> > [MVP] Office:Mac
> >
> > wrote in message
> >
> >>I an running a Power Mac G5 and recently installed Mac OS 10.5
> >> (Leopard). I have Microsoft Office Mac 10.0 which I have used for a
> >> long time with no problem. Now, however, when I launch either,
> >> especially Powerpoint, the file opens for about 5 seconds then
> >> crashes. Anybody have a similar experience and have a solution.
> >> Microsoft tells me I need to upgrade to Windows 2004.
> >
> >
>
>
>
 >> Stay informed about: Powerpoint and Word crash 

Hi Ted -

I can't see where you've added anything to the quoted material in the post
you replied to - which goes back to November of last year.

I'd suggest you post a new question if there's something you need help with.
Even if it seems to be "related" it's never to your advantage to just jump
in to a prior series of messages... Especially one as old & contorted as
that thread is:-)

Make sure to give all particulars about the problem as well as your version
info on OS X & Office plus your type of Mac.

Regards |:>)
Bob Jones
[MVP] Office:Mac


On 6/6/08 11:02 PM, in article ee7fbf8.40.RemoveThis@webcrossing.caR9absDaxw,
"Ted_McCabe@officeformac.com" wrote:

>> Hi, do you have Time Machine turned on with an external drive?
>> If so try to unhook the external and try the programs.
>> Bras
>>
>> "CyberTaz" wrote in message
>>
>>> In view of the fact that Office X was designed based on what the original
>>> introduction of OS X was *intended* to be and is now EOL (no longer
>>> supported & no further updates) by MS, it wouldn't be surprising to find
>>> that Leopard has left it behind. I honestly do not know as I've not seen
>>> any official statement one way or another. However, I can assure you that
>>> if it has any chance of running on Leopard it will have to be updated -
>>> you specify 10.0 in your post, current update is 10.1.9 - in fact, it's
>>> surprising that you haven't had previous problems with Office X (10.0)
>>> depending on what version of OS X you were running it on.
>>>
>>> The advice to upgrade to 2004 is pretty sound though, since it is a far
>>> more well developed product with a number of enhancements.
>>> --
>>> Regards |:>)
>>> Bob Jones
>>> [MVP] Office:Mac
>>>
>>> wrote in message
>>>
>>>> I an running a Power Mac G5 and recently installed Mac OS 10.5
>>>> (Leopard). I have Microsoft Office Mac 10.0 which I have used for a
>>>> long time with no problem. Now, however, when I launch either,
>>>> especially Powerpoint, the file opens for about 5 seconds then
>>>> crashes. Anybody have a similar experience and have a solution.
>>>> Microsoft tells me I need to upgrade to Windows 2004.
>>>
>>>
>>
>>
>>
 >> Stay informed about: Powerpoint and Word crash