Locked up?

I've been trying to install Windows in Parallels, and it has locked up -
then my screen turned gray with nothing I try making a difference. My
less-than-one-week-old computer has been to the Apple Store 3 times, but
I can't duplicate the problem where it reboots to a white screen and
gets stuck. Also, when I install Parallels, it seems to give me an
option to install in the Boot partition which I never installed.

The window says in a bunch of languages:

You need to restart your computer. Hold down the Power button for
several seconds or press the Restart button.

I do and then I a message to notify Apple:
Tue Jan 15 20:05:34 2008
panic(cpu 0 caller 0x001A7BED): Kernel trap at 0x00132c3f, type 14=page
fault, registers:
CR0: 0x80010033, CR2: 0x07827000, CR3: 0x00d61000, CR4: 0x00002660
EAX: 0x00000014, EBX: 0x00000014, ECX: 0x00000078, EDX: 0x3510ba80
CR2: 0x07827000, EBP: 0x3510ba58, ESI: 0x00000000, EDI: 0x07826fec
EFL: 0x00010206, EIP: 0x00132c3f, CS: 0x00000008, DS: 0x03820010
Error code: 0x00000000

Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x3510b778 : 0x12b0e1 (0x455670 0x3510b7ac 0x133238 0x0)
0x3510b7c8 : 0x1a7bed (0x45ea20 0x132c3f 0xe 0x45e1d4)
0x3510b8a8 : 0x19e517 (0x3510b8c0 0x246 0x3510ba58 0x132c3f)
0x3510b8b8 : 0x132c3f (0xe 0x48 0x35100070 0x3e0010)
0x3510ba58 : 0x38799e (0x2f480974 0x3510ba88 0x38790d 0x3510ba80)
0x3510ba98 : 0x2f476762 (0x7854066 0x15 0x2f480974 0x14)
0x3510bb28 : 0x44b2c0 (0x78cc990 0x3b0bb90 0x3b3969c 0x5e4cc70)
0x3510bb78 : 0x44e1c5 (0x4d49104 0x3b0bb90 0x5e4cc70 0x76e67a0)
0x3510bbb8 : 0x1d9997 (0x3b0bb90 0x5e4cc70 0x76e67a0 0x3510be64)
0x3510bc18 : 0x1e9124 (0x5e4cc70 0x3510bd50 0x3510be64 0x3510be8c)
0x3510bc78 : 0x1df98c (0x3510bd38 0x3510bcec 0x3510be8c 0x4d49104)
0x3510bd08 : 0x1e000b (0x4d49104 0x3510bd38 0x20601 0x3510be8c)
0x3510bf78 : 0x3da847 (0x43c69a0 0x4d49000 0x4d49044 0xffffffff)
0x3510bfc8 : 0x19ea34 (0x4ba4ca0 0x0 0x1a10b5 0x4ba4ca0)
No mapping exists for frame pointer
Backtrace terminated-invalid frame pointer 0xbfffe268
Kernel loadable modules in backtrace (with dependencies):
com.apple.security.seatbelt(107.1)@0x2f471000->0x2f488fff

BSD process name corresponding to current thread: firefox-bin

Mac OS version:
9B18

Kernel version:
Darwin Kernel Version 9.1.0: Wed Oct 31 17:46:22 PDT 2007;
root:xnu-1228.0.2~1/RELEASE_I386
System model name: iMac7,1 (Mac-F42386C8)



================================


Model: iMac7,1, BootROM IM71.007A.B01, 2 processors, Intel Core 2 Duo,
2.8 GHz, 2 GB
Graphics: kHW_ATIr600M76Item, ATI,RadeonHD2600, spdisplays_pcie_device,
256 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88),
Broadcom BCM43xx 1.0 (4.170.25.
Bluetooth: Version 2.0.0f20, 2 service, 1 devices, 1 incoming serial
ports
Network Service: Built-in Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Network Service: Parallels Host-Guest, Ethernet, en2
Network Service: Parallels NAT, Ethernet, en3
Serial ATA Device: WDC WD5000AAKS-40TMA0, 465.76 GB
Parallel ATA Device: PIONEER DVD-RW DVR-K06A, 544.2 MB
USB Device: hub_device, high_speed, 500 mA
USB Device: Keyboard Hub, Apple, Inc., high_speed, 500 mA
USB Device: Apple Optical USB Mouse, Mitsumi Electric, low_speed, 100 mA
USB Device: Apple Keyboard, Apple, Inc, low_speed, 100 mA
USB Device: iPod, Apple, high_speed, 500 mA
USB Device: Logitech Camera, high_speed, 500 mA
USB Device: Built-in iSight, Apple Inc., high_speed, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., low_speed, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., full_speed, 500
mA

In article ,
Howard Brazee wrote:

> I've been trying to install Windows in Parallels, and it has locked up -
> then my screen turned gray with nothing I try making a difference. My
> less-than-one-week-old computer has been to the Apple Store 3 times, but
> I can't duplicate the problem where it reboots to a white screen and
> gets stuck. Also, when I install Parallels, it seems to give me an
> option to install in the Boot partition which I never installed.
>
> The window says in a bunch of languages:
>
> You need to restart your computer. Hold down the Power button for
> several seconds or press the Restart button.

This is a kernel panic. There is something wrong with your system at a
relatively low level. It may be a corrupted OS install or it may be
failing hardware (in which case it's most likely the RAM). Normally I'll
focus on the hardware possibility. Do I recall in the last few days
reading a message from you that a software update went poorly, though,
or was that someone else? It's probably worth trying a clean OS install
- this won't require you to erase your user data.

Unfortunate as it is, someone has to be in the low tail of the bell
curve and it's possible you got a lemon. You should be able to get it
swapped for a new machine (if it's a stock model) at the store if you've
been to them 3 times already and can reproduce a KP or any of these
other problems on a clean install.

Greg